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Ordering & Returns

 Credit facilities (Setting up an account)

Application for credit facilities must be applied for on the approved form supplied by Impact Workwear Limited. An approved signatory of the company must sign all application forms.

All applications must have prior approval and no credit facilities will be granted in the absence of an approved credit application.

Credit facilities will be set at approved maximum amounts and prior approval must be obtained to alter it.

A strict 30 day account will be applied to all customers.

Continuing credit facilities will not be granted to customers with overdue accounts.

Impact Workwear Limited reserves the right to charge overdue accounts by an additional 3% per month above HSBC Plc base rate.

 

Ordering Procedures:

All orders must be sent directly to:

Impact Workwear Limited
Unit 23c
Moorland Way
Cramlington
Northumberland
NE23 1WE

Tel: 01670 739 955
Fax: 01670 730 901

sales@impact-workwear.co.uk  
 

 Orders will be checked against inventory stock, should styles or sizes not be available at the time of order the customer must advise if a partial order is acceptable or if order is to be despatched in full when available.

Customers must give adequate notification of changes in order.


All queries relating to orders must be sent directly to Impact Workwear Limited.

Goods Return Procedures

  1. Complaints relating to incorrect deliveries or faulty goods must be received within 5 working days of the goods being delivered.
  2. Incorrect deliveries and faulty goods will be credited and the correct goods re invoiced.
  3. Any items being returned that are not faulty or incorrect must be returned at customers cost.

Invoicing

  1. Invoices will be dated on the day of the goods being despatched.
  2. Queries relating to invoice issues must be directed to the Accounts Dept within 14 days of receipt.
  3. Invoices are due for payment strictly on a Net 30 day basis.
  4. Invoices will be issued in UK currency.
  5. All goods remain the property of Impact Workwear Limited until full settlement of account.

Payment Terms

  1. Payment may be made by BACS, Cheque or Credit Card.
  2. Payment by BACS must be made into the relevant bank account.
  3. Credit facilities will only be granted to approved applicants and agreed terms must be strictly adhered to.